Customer Support Executive

Trip Factory is hiring for Customer Support Executive

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate information regarding products and services.
• Maintain a high level of professionalism and customer satisfaction.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Continuously learn and stay updated on product knowledge and service offerings.

Requirements

• Minimum 1 year of experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in relevant software and tools.
• Candidates with 1-5 years of experience are encouraged to apply.