Senior Relationship Manager

About the Company

Workingbees Global Pvt Ltd is actively seeking Relationship Managers/Senior Relationship Managers for a pivotal customer-facing role within the dynamic matrimony and relationship services industry. Join a team dedicated to understanding customer requirements and providing exceptional personalized service.

Responsibilities

• Welcome new customers and meticulously create their member profiles.
• Gain a deep understanding of members' preferences, expectations, and unique requirements.
• Proactively search, screen, and shortlist suitable profiles for members.
• Facilitate initial contact and arrange meetings between members.
• Cultivate and maintain robust customer relationships, ensuring a premium and personalized experience.
• Effectively manage an assigned customer portfolio, including regular follow-ups.
• Prioritize customer retention and satisfaction, striving for excellence.
• Convert prospects into loyal customers, contributing to business growth.
• Achieve a monthly target of 2 fresh sales.
• Consistently meet and exceed defined service and performance metrics.

Requirements

• Minimum 2 years of experience in a direct customer-facing role.
• Preferred industry experience includes Real Estate, Telecom, BFSI, Credit Cards, Fintech, Wealth Management, Call Center, or Retail.
• Exceptional command of English, both written and verbal.
• Fluency in regional languages, specifically Telugu/Tamil, is essential for the Chennai location.
• Possess strong communication and active listening skills.
• Demonstrate a customer-service-oriented approach with high empathy.
• Proven persuasion and influencing abilities.
• High emotional intelligence and the capacity to analyze customer needs effectively.
• Strong presentation skills and executive presence.
• Adherence to professional telephone and business etiquette.
• A self-driven, proactive individual with a strong willingness to learn and adapt.
• Ability to perform well under pressure and manage stress effectively.
• Uphold strong integrity, honesty, and respect for all customers.