Senior Sales Manager

Responsibilities:

• Oversee the end-to-end onboarding process for new student clients.
• Ensure timely and smooth transition from sales/admissions to consulting teams.
• Conduct or supervise initial orientation sessions with students and parents.
• Customize onboarding plans based on the student’s grade level, goals, and academic standing.
• Design and implement engagement frameworks that ensure consistent communication, satisfaction, and retention.
• Develop and monitor client touchpoints (emails, check-ins, progress reviews, etc.).
• Act as the escalation point for any client concerns and resolve issues efficiently.
• Collect, track, and analyze feedback to improve client satisfaction and service delivery.

Requirements:

• Bachelor’s degree in Education, Psychology, Communications, or a related field (Master’s preferred).
• 3-5 years of experience in client servicing, student counseling, or academic program management, preferably in the international education or edtech sector.
• Prior experience working with high school students and/or parents in an academic advisory capacity is strongly preferred.