Technical Support Engineer

About Demetrius Technologies

Demetrius Technologies is seeking a dedicated Technical Support Engineer to join our team. We are committed to providing excellent service to our clients and fostering a supportive work environment.

Responsibilities

• Provide technical support to clients, addressing their inquiries and resolving issues efficiently.
• Utilize AutoCAD/CAD knowledge to assist with design-related questions and problems.
• Communicate effectively with clients to understand their needs and provide clear solutions.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Maintain detailed records of support interactions and solutions.

Requirements

• Degree or Diploma in Civil or Mechanical Engineering.
• 0-2 years of experience in a technical support role.
• Proficiency in AutoCAD/CAD software.
• Excellent communication and interpersonal skills.