Customer Service Representative

Responsibilities

• Handle customer queries through calls, chat, or email.
• Provide accurate information about products and services.
• Resolve customer complaints in a professional and timely manner.
• Record customer interactions and maintain accurate records.
• Escalate complex issues to the relevant team when required.
• Follow company policies and quality standards during every interaction
• Act as the first point of contact for customers.
• Understand customer needs and provide appropriate solutions.
• Build and maintain positive customer relationships.
• Communicate clearly and professionally with customers.
• Coordinate with internal teams to resolve customer concerns.
• Stay updated with company products, services, and processes.

Requirements

• Freshers and experienced candidates are welcome to apply.
• Good communication skills in English (additional regional language is an advantage).
• Basic computer knowledge and typing skills.
• Strong problem-solving and interpersonal skills.