International Voice Process

Responsibilities

• Handle customer queries and complaints across calls, chat, and email (blended process).
• Manage 40–50 inbound US e-commerce calls per day, addressing cancellations, refunds, lost orders, returns, and payments.

Requirements

• Undergraduate/Graduate with a minimum of 6 months of BPO experience.
• Minimum 1 year of international BPO voice experience in retail, airline, or insurance process.
• Excellent spoken and written English, with Versant C1/C2 level required.
• No employment gaps.
• Knowledge of bookings (hotel, flights, travel) is a plus.
• Candidates will undergo a structured ramp-up: 5 days process training + 5 days nesting, with an 85% pass bar at each stage.