Customer Success Manager

About the Company:

Fynd is a frontier technology company that began at the intersection of technology and retail, where technology adoption was limited. Over the years, it has grown into one of India's largest retail technology platforms. Today, Fynd builds intelligent software that powers business operations across manufacturing, marketing, logistics, commerce, quality control, and more. The company is expanding into manufacturing, generative media, physical AI, and healthcare.

Responsibilities:

• Build and maintain strong, long-lasting customer relationships.
• Ensure the timely and successful delivery of solutions based on customer needs and objectives.
• Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify opportunities for account growth and collaborate with sales teams to achieve business objectives.
• Assist with high-severity customer requests and issue escalations as required.

Requirements:

• Minimum 2 years of experience in customer success, account management, or a related client-facing role, preferably in the retail technology or SaaS industry.
• Demonstrated ability to communicate, present, and influence stakeholders at all levels of an organization.
• Experience delivering customer-focused solutions based on client requirements.
• Proven ability to manage multiple projects while maintaining strong attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication skills.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.