Academic Counselor (Admissions & Student Success)

Upsurge Infotech is hiring for Academic Counselor (Admissions & Student Success)

About Upsurge Infotech

At Upsurge Infotech, we don't just enroll students—we help build careers. We are a leading IT Training & Consulting organization committed to transforming students, fresh graduates, working professionals, and career restart candidates into industry-ready professionals. Our mission is to bridge the gap between education and employment through practical learning, mentorship, and career guidance. If you're passionate about counseling, sales, and making a real impact on someone's career journey, we'd love to have you on our team.

Responsibilities

• Counsel prospective students via calls, WhatsApp, emails, and walk-ins.
• Understand each student's education, career goals, and challenges.
• Recommend suitable courses based on their aspirations.
• Follow up with leads generated through digital marketing campaigns, referrals, and inquiries.
• Convert inquiries into admissions while maintaining a consultative approach.
• Maintain accurate records in the CRM.
• Coordinate with trainers and operations teams for smooth onboarding.
• Build strong relationships with students before and after enrollment.
• Achieve monthly admission targets while maintaining excellent student satisfaction.
• Attend counseling events, seminars, webinars, and educational activities whenever required.

Requirements

• Excellent communication skills in English and Hindi (additional languages are a plus).
• Strong interpersonal and relationship-building skills.
• Passion for counseling, education, and career guidance.
• Ability to understand student needs and provide the right solutions.
• Goal-oriented mindset with a positive attitude.
• Good follow-up and negotiation skills.
• Comfortable using CRM tools, Google Sheets, and basic computer applications.
• Experience in Education Sales, EdTech, Academic Counseling, or Admission Counseling is preferred.

The ideal candidate will have 2-3 years of experience in the education or EdTech industry.