Sales Executive

About the Role:

As a Sales Executive, you will be responsible for handling walk-in customers, understanding their requirements, driving sales conversions, coordinating with internal teams, and ensuring a seamless customer experience from inquiry to project handover.

Responsibilities:

• Attend to walk-in customers professionally.
• Understand customer requirements, including design preferences, space, and budget.
• Deliver premium product presentations and provide design consultation.
• Build trust and maintain strong customer relationships.
• Capture customer requirements by completing the Customer Selection Form.
• Record design selections, quantities, client preferences, reference images, and selected materials.
• Convert customer inquiries into confirmed orders.
• Negotiate effectively and collect advance payments.
• Explain the onboarding process and obtain client signatures.
• Clearly communicate project timelines, processes, and deliverables.
• Prepare detailed quotations, including product codes, quantities, and pricing.
• Share quotations within 24 hours.
• Coordinate site visits with clients and site engineers.
• Verify measurements and revise quotations, if required.
• Handover complete order details, drawings, sketches, reference images, and selection forms to the CRM team.
• Follow up on social media leads and inquiries.
• Conduct Zoom presentations and in-person meetings to close sales.
• Convert Instagram, WhatsApp, website, and other digital inquiries into customer visits and confirmed orders.
• Prepare presentations for customer meetings.
• Follow up with prospects daily until order closure.

Key Performance Indicators (KPIs):

• Monthly sales value.
• Average order value.
• Walk-in conversion rate.
• Lead conversion rate.
• Number of follow-ups completed.
• Quotation turnaround time (within 24 hours).
• Response time (within 30 minutes).
• Accuracy of quotations.
• No incorrect customer commitments.
• Immediate handling of walk-in customers.

Requirements:

• Strong communication and sales skills.
• Proven ability to close sales.
• Excellent follow-up and relationship management skills.
• Good understanding of design concepts.
• Strong negotiation and persuasion skills.
• Basic technical knowledge.
• Proactive approach with an ownership mindset.
• Professional appearance and presentation skills.

Success in This Role:

• Achieve high conversion rates.
• Build and maintain a strong sales pipeline through walk-ins, calls, and digital channels.
• Deliver a premium customer experience.
• Ensure smooth project handover to internal teams.

Failures to Avoid:

• Ignoring social media leads.
• Weak or inconsistent follow-up.
• Over-promising to customers.
• Relying solely on walk-in customers for sales.