Customer Support Executive

Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Freshers are welcome to apply.
• Excellent communication skills in both Hindi and English are mandatory.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to work in a fast-paced environment.