Team Lead- Renewal

Responsibilities:

• Lead and manage the Renewal team to achieve daily, weekly, and monthly targets.
• Monitor team performance and provide regular coaching, mentoring, and feedback.
• Ensure timely follow-up with existing customers for renewals and service continuity.
• Handle customer queries and escalations professionally.
• Maintain high standards of customer satisfaction and service quality.
• Prepare and analyze team performance reports.
• Coordinate with internal teams to ensure seamless renewal operations.
• Ensure adherence to company policies, processes, and quality standards.

Requirements:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Good analytical, problem-solving, and decision-making skills.
• Proficiency in MS Excel and basic computer applications.
• Ability to work in a target-driven environment.
• Mandatory Requirements: Laptop availability is mandatory.