Service Advisor

About the Company:

• Vinayak Motors is a leading dealership in the 2-wheeler industry, known for its commitment to customer satisfaction and high-quality service. We pride ourselves on our team of passionate automobile enthusiasts who deliver exceptional service experiences.

Responsibilities:

• Greet customers and assess their service needs for 2-wheeler vehicles.
• Provide expert advice on maintenance, repairs, and accessory options.
• Prepare accurate estimates and clearly explain service procedures and costs to customers.
• Coordinate with technicians to ensure timely and quality completion of service work.
• Maintain clear communication with customers throughout the service process, providing updates and addressing concerns.
• Handle customer inquiries and complaints professionally, striving for optimal resolution.
• Promote additional services and products to enhance customer experience and sales.
• Ensure all documentation related to service appointments and repairs is completed accurately.
• Adhere to company policies and procedures, maintaining a high standard of service delivery.

Requirements:

• Proven experience as a Service Advisor, preferably within the 2-wheeler or automotive industry.
• Strong passion for automobiles and in-depth knowledge of 2-wheeler mechanics and systems.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to explain technical information clearly to non-technical customers.
• Proficiency in using service management software and basic computer applications.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• A diploma or degree in Automobile Engineering or a related field is a plus.
• Valid driver's license for 2-wheelers.