CRM Executive - Real Estate

Krish Infratech Constructions is hiring for CRM Executive - Real Estate

About the Company

Krish Infratech Constructions is a prominent real estate developer known for its commitment to quality and customer satisfaction. With a focus on delivering exceptional properties, the company ensures a seamless experience for its clients from booking to possession.

Responsibilities

• Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers.
• Maintain and update customer records, booking documents, and payment schedules accurately in the CRM system.
• Follow up with customers for due installments as per the payment plan and share timely reminders.
• Coordinate with the Sales team for post-booking formalities such as agreement execution, KYC completion, and allotment letters.
• Address routine customer queries on payment status, documentation, and project updates via calls, email, and WhatsApp.
• Support coordination of site visits and possession-related documentation for customers nearing completion.
• Prepare daily/weekly trackers for collections, pending documentation, and follow-up status for the reporting manager.
• Escalate complex customer concerns to the CRM Manager in a timely manner.
• Handle difficult customers calmly, with empathy, and without making false commitments.
• Ensure customer data confidentiality and accuracy of records at all times.

Requirements

• 3–5 years of CRM experience in a Real Estate developer/builder company.
• Working knowledge of MS Excel, Google Sheets, and familiarity with any CRM software.
• Good verbal and written communication skills (English and Hindi).
• Detail-oriented, organized, and comfortable with follow-up-heavy work.
• Knowledge of RERA & Real Estate Compliance.
• Ability to explain company policies politely, strong negotiation skills, and professional email drafting.