Ecommerce Operations Specialist

Jhauri E-commerce Pvt Ltd is hiring for the role of Ecommerce Operations Specialist!

About the Company:

Jhauri E-commerce Pvt Ltd is seeking an Ecommerce Operations Specialist to manage and optimize our online presence across Shopify and various marketplaces. We are a fast-paced startup in the e-commerce sector, dedicated to delivering exceptional customer experiences and driving continuous improvement.

Responsibilities:

• Manage and update the Jhauri Shopify website daily, including uploading new products, collections, pricing, descriptions, images, and variants with accuracy and consistency.
• Create and update collection pages, landing pages, and campaign pages for new launches and promotions.
• Update banners, offers, coupon codes, and homepage sections based on marketing campaigns.
• Maintain product pages by updating pricing, inventory, descriptions, and product information received from brand partners.
• Coordinate with jewellery brands to collect product images, specifications, and catalogue information.
• Ensure products are categorized correctly for easy discovery and optimize collections and product displays to improve the customer shopping experience.
• Monitor product pages for missing information, incorrect pricing, or broken images.
• Suggest improvements to product pages, navigation, and merchandising to improve conversions, working closely with the Founder.
• Conduct weekly website audits to identify broken links, display issues, or technical errors, and test website functionality across desktop and mobile devices.
• Coordinate with developers for bug fixes, feature updates, and new implementations.
• Manage Shopify apps and ensure all integrations function correctly, maintaining website accuracy across products, collections, and promotional campaigns.
• Coordinate with brand partners for catalogue updates and product launches, ensuring new vendor products are uploaded accurately and on time.
• Support vendor onboarding by collecting required product information and assets, and maintaining organized product data and documentation.
• Monitor website performance using Shopify Analytics and GA4, tracking key metrics such as Website Traffic, Conversion Rate, Best-Selling Products, Collection Performance, and Customer Behaviour.
• Prepare weekly reports and recommend actionable improvements.
• Stay updated with Shopify features, AI tools, and e-commerce best practices.
• Research competitors and identify opportunities to improve the customer experience, suggesting ideas to improve website conversion, merchandising, and operational efficiency.
• Continuously learn about marketplace operations and D2C e-commerce.

Requirements:

• 1-2 years of experience in Shopify or e-commerce operations.
• Strong understanding of Shopify Admin.
• Basic understanding of e-commerce customer journeys.
• Good knowledge of Google Sheets or Microsoft Excel.
• Highly organised with exceptional attention to detail.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced startup environment.
• Self-driven with a willingness to take ownership.