Back Office Executive - Sales

About the Role:

Synchronics Electronics is seeking a dynamic Back Office Executive to join its Sales department. As a trusted partner to India's manufacturing sector, the company repairs and services industrial electronics from 50+ global brands, including Siemens, ABB, and Allen-Bradley.

In this role, you will support the sales operations by managing customer communications, processing service requests, and ensuring seamless coordination between the technical teams and clients. You will work in a fast-paced, collaborative environment where your organisational skills and customer focus will directly contribute to the company's reputation and growth.

Responsibilities of the Candidate:

• Manage high volumes of incoming and outgoing customer calls, addressing inquiries related to repair services, quotations, and service timelines.
• Prepare and process sales documentation, including proforma invoices, quotations, work orders, and service agreements.
• Handle customer escalations professionally while maintaining service quality and strong client relationships.
• Coordinate with technical teams to provide accurate status updates and ensure timely delivery of repair services.
• Maintain organised email communication logs and customer records in compliance with company procedures.
• Support the sales team with administrative tasks, including order processing, follow-ups, and customer database management.
• Identify opportunities to improve processes and enhance the customer experience through collaboration and feedback.

Requirements:

• Minimum 3+ years of experience in back office or customer service roles within the service industry.
• Proven ability to handle 50+ customer calls daily while maintaining professionalism and accuracy.
• Strong knowledge of sales documentation, including proforma invoices, quotations, work orders, and service agreements.
• Excellent written and verbal communication skills in English.
• Experience with email management systems and CRM tools, or the ability to learn them quickly.
• Demonstrated negotiation, customer handling, and conflict resolution skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in MS Office.
• Strong customer communication and relationship management skills.
• Excellent escalation handling and problem-solving abilities.
• Experience in sales documentation and order processing.
• Effective email and data management skills.
• Strong multitasking and time management abilities.
• Professional presentation and demeanour.