Front Desk Executive (Retail Store)

About the Company:

ORNAZ is seeking a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. We are looking for a candidate with excellent communication skills, comfort in interacting with customers both in-store and online, and strong organizational abilities. This role offers hands-on experience in retail and customer relationship management, exposure to the luxury jewellery industry, and the opportunity to contribute to business growth in a dynamic and collaborative environment.

Responsibilities:

• Welcome and assist customers visiting the store.
• Handle customer inquiries, product-related questions, and service requests professionally.
• Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels.
• Coordinate appointments, walk-ins, and customer follow-ups.
• Maintain store presentation, cleanliness, and ensure an exceptional in-store experience.
• Support sales activities by guiding customers through products and collections.
• Handle billing, order tracking, and basic administrative tasks.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain customer records and ensure timely updates in relevant systems.
• Assist in inventory checks and stock management when required.

Requirements:

• Excellent verbal and written communication skills in English and Hindi.
• Pleasant personality with strong interpersonal skills.
• Proficiency in Microsoft Office, Google Workspace, and basic computer operations.
• Ability to multitask and manage customer interactions efficiently.
• Strong problem-solving skills and attention to detail.
• Previous experience in retail, hospitality, customer service, or front desk operations is preferred.
• Experience handling social media inquiries and customer support is a plus.
• Interest in jewellery, fashion, luxury retail, or lifestyle brands is preferred.