Customer Support Executive Internship

Roles & Responsibilities

• Make outbound calls to potential and existing customers to promote products/services and generate leads.
• Handle inbound calls, address customer queries, and provide accurate information.
• Understand customer needs, pitch suitable solutions, and handle objections effectively to close leads.
• Qualify leads through cold calling and schedule appointments or demos for the sales team.
• Follow up with interested prospects to drive conversions and maintain engagement.
• Build and maintain strong customer relationships for better retention and repeat business.
• Maintain and update accurate records of calls, leads, feedback, and customer data in CRM/Excel.
• Coordinate with sales and marketing teams to ensure smooth lead conversion.
• Meet daily, weekly, and monthly calling and conversion targets.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong organizational and time-management skills to manage multiple tasks and deadlines effectively.
• Excellent attention to detail to ensure accuracy in record-keeping and data processing.
• Proficiency in basic computer applications and data entry.
• Self-motivated, goal-oriented, and comfortable working in a fast-paced environment.
• Good understanding of the sales process, from lead generation to closing.
• Comfortable using productivity tools such as Google Workspace or MS Office Suite.
• Team player with a proactive approach to problem-solving and collaboration.
• Willingness to learn about the company’s products and services.