Customer Relationship & Lead Qualification Internship

Skills Required:

• Excellent Verbal Communication
• Customer Relationship Management (CRM) Basics
• Lead Qualification & Follow-up
• Active Listening
• Professional Telephone Etiquette
• Basic Computer & MS Office Skills
• Data Entry & Record Management
• Time Management
• Problem-Solving
• Hindi & English Communication (additional languages are a plus)

Roles & Responsibilities:

• Handle inbound calls from prospective customers across multiple channels.
• Understand customer requirements and qualify leads based on predefined criteria.
• Update lead status, notes, and follow-up details in the CRM.
• Schedule meetings or connect qualified leads with the sales team.
• Maintain accurate customer records and ensure timely follow-ups.
• Provide a professional and positive customer experience during every interaction.
• Coordinate with internal teams to ensure smooth lead handover and tracking.

Who Should Apply?

• Students with strong communication and interpersonal skills.
• Candidates interested in customer relations, sales, or business operations.
• Comfortable speaking with customers over phone calls and maintaining professional communication.
• Basic knowledge of CRM tools is an advantage but not mandatory.
• Willing to work 5–6 days/week for 8 hours/day in a professional business environment.

What You'll Learn & Why It Matters:

• Learn how businesses communicate with potential customers and convert inquiries into qualified opportunities.
• Gain practical experience in customer interaction, lead qualification, CRM management, and sales processes.
• Develop confidence in professional communication, objection handling, and relationship building.
• Understand how customer conversations, data management, and follow-ups directly impact business growth.
• Build real-world experience in client handling and business communication, creating a strong foundation for careers in customer success, inside sales, business development, account management, and operations.