Desktop Support Engineer

Care Infotech is hiring for the role of Desktop Support Engineer!

About the Company:

Care Infotech is a leading IT services provider dedicated to delivering exceptional technical support and solutions. We pride ourselves on our commitment to client satisfaction and fostering a collaborative work environment. Join our team and contribute to a dynamic company that values innovation and professional growth.

Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Troubleshoot and resolve technical problems efficiently, ensuring minimal downtime for users.
• Assist with user account management, password resets, and access permissions.
• Document support activities, resolutions, and procedures accurately.
• Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
• Ensure compliance with company IT policies and security standards.

Requirements:

• 1 year of experience in desktop support or a similar IT support role.
• Proficiency in diagnosing and resolving hardware and software issues on various operating systems (Windows, macOS).
• Familiarity with network fundamentals, including TCP/IP, DNS, and DHCP.
• Experience with ticketing systems and remote support tools.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• A strong desire to learn and adapt to new technologies.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.