CRM Executive

About the Company

Sikka Group is a leading real estate company dedicated to providing exceptional properties and services. With a strong focus on customer satisfaction, we strive to create lasting relationships and deliver unparalleled value in every transaction. Our team of experienced professionals is committed to upholding the highest standards of integrity and excellence in the real estate industry.

Responsibilities

• Manage and nurture customer relationships to ensure high levels of satisfaction and retention.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Maintain accurate and up-to-date customer records and interactions within the CRM system.
• Collaborate with sales and marketing teams to identify and pursue new business opportunities.
• Develop and implement strategies to enhance the overall customer experience.
• Prepare regular reports on CRM activities and customer feedback.

Requirements

• 2-3 years of experience as a CRM Executive, specifically within the real estate industry.
• Proven track record of managing customer relationships and driving customer satisfaction.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong organizational skills and attention to detail.