L2 Technical Support Executive

Responsibilities:

Cloud Access Control Engineering:

• Program and provision multi-door controllers, power supplies, relay modules, and reader interface boards.
• Execute advanced access control logic: time zone rules, anti-passback, threat level management, auxiliary I/O triggering, and hardware-level troubleshooting.

Intrusion Logic & Hub Commissioning:

• Configure security hubs, smart control panels, wireless expansion modules, and peripheral sensor arrays.
• Program system partitions, zone attributes, entry/exit delay logic, and event signal transmission protocols.

VMS & Network Video Engineering:

• Integrate multi-vendor IP cameras into enterprise Video Management Systems (VMS).
• Configure network streams (ONVIF compliance, RTSP URL generation, sub-streams, codec optimization: H.264/H.265, bitrates, and GOP structures) to balance image quality with bandwidth and storage limits.

Architectural Blueprint Analysis & Logical Mapping:

• Analyze architectural blueprints, floor plans, and riser diagrams to establish accurate device positioning and structured spatial naming conventions across platforms.
• Ensure logical system topology strictly aligns with physical site geometry for seamless operator monitoring and audit logging.

Field Engineering Support & Advanced Troubleshooting:

• Act as the L2 remote support lead for field installation technicians during active site deployments.
• Perform advanced network diagnostics (IP allocation, subnet routing, port forwarding, Wi-Fi signal strength analysis) and end-to-end device validation prior to system sign-off.

Candidate Technical Requirements:

Core Skills & Technical Knowledge:

• Demonstrated proficiency in IP Access Control, Enterprise VMS architectures, and smart intrusion systems.
• Solid understanding of Networking Fundamentals: Static/DHCP IP configurations, VLANs, NAT, local subnets, RTSP, and TCP/UDP communication.
• Proven ability to read and interpret construction blueprints, floor plans, and electrical wiring schematics.
• Strong technical troubleshooting skills to diagnose hardware, firmware, and network connectivity faults remotely.