Collection Executive

IMTS institute is hiring for Collection Executive

About the Company:

IMTS Institute is a leading organization in the EdTech industry, dedicated to providing high-quality education and career development opportunities. We are committed to fostering a dynamic and supportive environment for both our employees and students.

Job Summary:

We are looking for a Collection Executive to manage pending fee payments, follow up with students/parents/institutions, resolve payment-related queries, and achieve monthly collection targets while maintaining positive customer relationships.

Responsibilities of the Candidate:

• Follow up with students, parents, and institutions regarding pending payments.

• Ensure timely fee collection as per company targets and policies.

• Handle payment, invoice, and receipt-related queries.

• Maintain accurate follow-up and payment records in CRM/Excel.

• Manage high call volumes with professional and customer-friendly communication.

• Understand customer concerns and provide appropriate solutions.

• Maintain updated databases and follow-up records.

• Achieve individual and team collection targets.

Requirements:

• Bachelor's degree in Commerce, Business Administration, or a related field.

• 1–3 years of experience in collections, recovery, telecalling, or customer service preferred.

• Freshers with strong communication skills can also apply.

• Excellent English communication and active listening skills.

• Good knowledge of MS Excel, Google Sheets, and CRM tools.

• Target-oriented, organized, and comfortable working under pressure.

Preferred Experience: EdTech, BFSI, or service industry.