Customer Care Executive

Shell Consultancy is hiring for Customer Care Executive!

About the Company

Shell Consultancy is a leading firm in the IT service and consulting industry, dedicated to providing exceptional solutions and support to our clients. We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and thrive. Join our team and contribute to a culture of excellence and customer satisfaction.

Responsibilities of the Candidate:

• Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.

• Provide accurate information about products and services.

• Resolve customer issues efficiently and effectively, escalating when necessary.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with other departments to ensure customer satisfaction.

• Continuously strive to improve customer service processes and outcomes.

Requirements:

• 0 years of experience (fresher).

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Strong problem-solving abilities.

• Customer-focused with a positive attitude.

• Basic computer proficiency.