Customer Support Executive

Primis Digital is hiring for the role of Customer Support Executive!

About the Company

Primis digital is a dynamic and innovative company dedicated to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and customer-centric environment where every team member contributes to our collective success.

Responsibilities of the Candidate:

• Handle inbound and outbound calls with professionalism and a customer-focused approach.
• Provide excellent customer support, addressing inquiries, resolving issues, and providing information.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Document all customer interactions accurately and efficiently.
• Collaborate with team members to achieve departmental and company goals.
• Continuously strive to improve customer satisfaction and contribute to a positive customer experience.

Requirements:

• Good communication skills, both verbal and written.
• Confidence and a positive attitude.
• Strong customer-focused approach and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Freshers and candidates with 0-2 years of experience in customer support or telecalling are welcome to apply.
• Candidates should possess a foundational understanding of customer service principles.