Telesales

Role of the Candidate:

• Make outbound calls to potential customers, architects, interior designers, contractors, dealers, corporate offices, institutions, and project clients.
• Generate leads and identify new business opportunities for modular furniture, office furniture, workstations, chairs, storage units, and related products.
• Explain product features, specifications, pricing, customization options, warranty, and delivery timelines.
• Understand customer requirements and recommend suitable furniture/chair solutions.
• Follow up regularly with leads, quotations, enquiries, and prospective customers.
• Coordinate with the sales, design, production, and dispatch teams to ensure smooth order processing.
• Prepare and maintain daily call reports, lead status, follow-up schedules, and sales pipelines.
• Convert qualified leads into enquiries, quotations, and confirmed orders.
• Maintain good relationships with existing customers and generate repeat business.
• Handle basic customer queries and coordinate with the concerned department for technical or commercial clarification.
• Achieve monthly/quarterly calling, lead-generation, appointment, enquiry, and sales targets.
• Maintain accurate customer data and update CRM/Excel records.
• Conduct follow-up through telephone, WhatsApp, email, and other business communication channels.

Requirements:

Graduate / MBA / equivalent preferred
Experience: 1–3 years in tele-sales/inside sales; furniture industry experience preferred
Industry: Modular Furniture / Office Furniture / Chairs / Interior Products
Employment Type: Full-time

• Minimum 1–3 years of experience in tele-sales, inside sales, B2B sales, or furniture sales preferred.
• Experience in modular furniture, office furniture, chairs, interior products, or building-material products will be an advantage.
• Excellent Hindi and English communication skills; additional regional language is an advantage.
• Good convincing, negotiation, and customer-handling skills.
• Ability to understand customer requirements and explain products effectively.
• Comfortable making a high volume of outbound calls and following up consistently.
• Basic knowledge of MS Excel, Word, WhatsApp, email, and CRM.
• Good telephone etiquette and professional communication.
• Target-oriented, self-motivated, and persistent in follow-ups.
• Ability to work independently as well as with the sales team.
• Candidates with experience handling architects, interior designers, contractors, dealers, corporate clients, and institutional buyers will be preferred.