CRM Executive

Shakti Legal Compliance India is hiring CRM Executives!

Responsibilities of the Candidate: 

• Manage and update customer and lead information in the CRM system.
• Contact new leads through calls, WhatsApp, and email.
• Follow up regularly with prospective and existing customers.
• Understand customer requirements and provide appropriate information.
• Maintain accurate records of calls, conversations, follow-ups, and customer status.
• Coordinate with the sales and operations teams for timely customer support.
• Follow up on quotations, enquiries, pending requirements, and sales opportunities.
• Handle basic customer queries and escalate issues when required.
• Maintain a proper follow-up schedule and ensure no important lead is missed.
• Prepare daily and weekly reports on leads, follow-ups, conversions, and pending cases.
• Identify opportunities for repeat business and customer retention.
• Achieve assigned monthly CRM and customer engagement targets.

Requirements:

• 1–2 years of experience in CRM, Customer Relationship Management, Inside Sales, Telesales, or a similar role.
• Excellent verbal and written communication skills.
• Good customer-handling and follow-up skills.
• Basic knowledge of CRM software, MS Excel, or Google Sheets.
• Comfortable communicating with customers over phone, WhatsApp, and email.
• Good organizational and time-management skills.
• Target-oriented with a strong sense of responsibility.
• Ability to work independently as well as with a team.

Key Performance Indicators (KPIs)

• • Lead response and follow-up rate
  • Number and quality of customer interactions
  • Lead conversion rate
  • CRM data accuracy
  • Follow-up completion rate
  • Customer satisfaction
  • Timely reporting
  • Customer retention and repeat business